Terms and Conditions

Eligibility

You must be at least 18 years old to use our services. By using our services, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into this agreement.

Modifications

We reserve the right to modify these terms at any time. We will notify users of any material changes by posting the updated terms on our website. Your continued use of our services after such modifications constitutes acceptance of the updated terms.

Service Offerings

Our services include:

• •Online meal ordering and delivery
• •Menu browsing and customization
• •Customer support and assistance
• •Account management and order tracking

Service Availability

We strive to provide our services 24/7, but we do not guarantee uninterrupted access. We may temporarily suspend services for maintenance, updates, or other operational reasons.

Account Creation

When creating an account, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

Account Security

You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.

Account Termination

We reserve the right to terminate or suspend your account at any time, with or without notice, for any reason, including violation of these terms.

Order Process

Orders are subject to acceptance by HealtyMeeal. We reserve the right to refuse or cancel any order at our sole discretion, including orders that appear to be placed by dealers, resellers, or distributors.

Pricing and Payment

All prices are subject to change without notice. Payment must be made at the time of order placement. We accept various payment methods as specified during checkout.

• •Cash on Delivery (COD)
• •Online payment through UPI, cards, or digital wallets
• •All payments are processed securely through certified payment gateways

Order Modifications

Order modifications or cancellations may be possible before preparation begins. Once preparation has started, modifications or cancellations may not be possible.

Delivery Areas

We deliver to specific areas as defined on our website. Delivery outside these areas may not be possible or may incur additional charges.

Delivery Times

Estimated delivery times are provided for guidance only. Actual delivery times may vary due to factors beyond our control, including traffic, weather, and order volume.

Delivery Instructions

You are responsible for providing accurate delivery addresses and any special delivery instructions. We are not liable for delivery failures due to incorrect or incomplete address information.

Food Safety

We maintain high standards of food safety and hygiene. However, you are responsible for proper storage and consumption of delivered food items.

Refund Eligibility

Refunds may be provided in the following circumstances:

• •Order cancellation before preparation begins
• •Significant quality issues with delivered food
• •Delivery to incorrect address due to our error
• •Non-delivery due to our operational issues

Refund Process

Refund requests must be made within 30 minutes of delivery. Refunds will be processed using the same payment method used for the original order. Processing time may vary depending on the payment method.

Non-Refundable Items

Certain items may not be eligible for refunds, including:

• •Customized or personalized orders
• •Orders cancelled after preparation has begun
• •Items damaged due to customer mishandling

Prohibited Activities

You may not:

• •Use our service for any unlawful purpose or to solicit others to perform unlawful acts
• •Violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• •Transmit or procure the sending of any advertising or promotional material without our prior written consent
• •Impersonate or attempt to impersonate another person or entity
• •Interfere with or disrupt our service or servers or networks connected to our service

Content Standards

Any content you provide must be accurate, not misleading, and not violate any third-party rights. You are solely responsible for any content you submit.

Trademarks

The HealtyMeeal name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of HealtyMeeal or its affiliates or licensors.

User Content

By submitting content to our service, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and distribute such content in connection with our service.

Food Allergies

While we take precautions to avoid cross-contamination, we cannot guarantee that our food is free from allergens. Customers with food allergies should exercise caution and contact us before placing orders.

Third-Party Services

Our service may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party websites or services.

Effect of Termination

Upon termination, your right to use the service will cease immediately. All provisions of the Terms which by their nature should survive termination shall survive termination.

Contact Details

You can reach us at:

• •Email: healtymeeal@gmail.com
• •Phone: +91-9557159919
• •Address: Flat No Sec-1/298 Aditya World City NH-24 Shahpur Bamheta Ghaziabad Uttar Pradesh 201002

Customer Support

Our customer support team is available during business hours to assist you with any questions or concerns regarding these terms or our services.